Support – VONZIPPER

Get in touch

Support@VonZipper.com

PHONE:

1-888-273-1664

How can we help?

Orders

Returns

Warranty

FAQ

Orders

What if I need to cancel or change my order?

All orders placed on us.vonzipper.com and vonzipper.com are processed quickly. We will do our best to accommodate your requests. The fastest way to do this is to contact us is by emailing: Support@VonZipper.com or call 1-888-273-1664. When emailing please put “Change Order” in the subject line.

How long will it take to ship my order?

For all items that don't have prescription will be shipped the same day or next business day. Our shipping methods include: UPS, FedEx or USPS. Please allow a reasonable amount of processing and shipping times. This usually occurs within 7 days of purchase depending on your shipping region.

For prescription eyeglasses, we will ship them within 7 to 10 days after we receive your prescription details. To expedite the process - please be sure to email in your prescription and pupillary distance (PD) after your orders been placed. You can email this information into our customer service team at: support@VonZipper.com

What's the status of my order?

After you place your order, you will receive an email confirmation from our website. When you order has been shipped you will receive and email (or a text message) with your tracking number. You can use the tracking number to get the most up to date information. If you have any questions, please email us at: Support@VonZipper.com

How do I set up an exchange or return?

Start it yourself at VONZIPPER RETURNS. Enter your order number and email, pick refund or exchange, and print the free prepaid label (U.S. orders). No return number needed.

Returns

Do you sell replacement lenses for my existing frames?

Unfortunately, we do not sell replacement lenses. In order to ensure the lenses fit and frame integrity is maintained, we do the lens and frame assembly in house. But feel free to email us, and we will see what we can do to help you out. Email: Support@VonZipper.com

What is your Return Policy?

You have 30 days from delivery to return or exchange. Return shipping is free for U.S. orders; Canadian orders cover their own. Refunds go back to your original payment. Start here: VONZIPPER RETURNS.

Warranty

What is your Warranty Policy?

VonZipper products are made with the best engineering and materials available. All VonZipper frames are guaranteed against fault in manufacturing materials and workmanship. If your frames are damaged as a result of a manufacturing defect, we will gladly replace them at no extra charge. If the damage is not because of a manufacturing defect, please contact us at: Support@VonZipper.com, VonZipper will offer a replacement of the same or similar style at a reasonable charge. ALL AUTHORIZED DEALERS (retail stores) will direct you to our website and our Customer Service Department. IMPORTANT: VonZipper DOES NOT REPLACE OR WARRANTY SCRATCHED LENSES.

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